Sefansms.com Refund Policy

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

If you are not 100% satisfied with your purchase, you may contact us within 14 days from the purchase date and we will provide a full refund of your unused credits.

Please note that used credits are not refundable.

 

Additionally after 14 days there are no refunds for Credit in your account.

If you have any additional questions or would like to request a refund, feel free to contact us.

DND stands for Do-Not-Disturb. A service introduced by Nigerian Communication Commission (NCC) that enables mobile subscribers to opt out of marketing/promotional messages of which bulk SMS is classified as one. Hence, mobile numbers on the DND list are not able to receive bulk SMS via the regular route.

To deliver to DND numbers, we make use of our Hosted SIMs. We first attempt delivery for all your numbers using the regular route then watch out for those that are rejected because of DND. We then refund or resend to DND numbers depending on the option you chose under the DND Management section which sending the message.

Please, note that the Sender ID would be changed for only DND numbers.

Text 'STATUS' to '2442' to check your DND status (for all networks in Nigeria).
To opt out of DND,
on MTN text 'ALLOW' to '2442',
on GLO text 'CANCEL' to '2442',
on Etisalat text 'START' to '2442',
on Airtel text 'ALLOW' to '2442'

You can purchase credits online here via Credit or Debit card using or flutterwave.

Also, we accept bank deposit or electronic funds transfer ( see our account numbers here). We also accept CASH in our office @ Kaura Mordern Market Opposite Prince & Princes Estate Durumi District, FCT ABUJA. Always ensure to use your email address as the narration/description/deposit for bank payments were possible.

You pay for failed messages, that is; messages that were not delivered to number(s) in your destination list/database.

There are two reasons for this:

  1. The networks charge us for all submissions except for rejected messages going to DND active numbers on the regular route, which we also refund to you or resend via our Hosted SIM depending on your choice.
  2. We expend more resources in handling failed messages as we re-try sending these messages
    before reporting it as a failed message.
No. sefansms.com operates on a prepaid basis. You simply purchase Bulk SMS credit bundles and use them as and when you need to. There is no monthly fee, no set up fee, and no contract fee involved when using our Bulk SMS service.
sefansms.com's SMS credits do NOT expire. This means that your SMS credits will be available in your sefansms.com account for as long as you need them.

If you choose the 'Resend to DND Numbers via the Hosted SIM' option, extra funds would be deducted from your wallet to resend the messages to the affected DND numbers. You can see the details of the resent messages here.

On the other hand, if your choose the 'Get A Refund' option, you wallet would be credited with units deducted for the affected DND numbers. You can also see the details of the refunded messages here.

   

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